Driver Terms & Conditions

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Driver Terms & Conditions

Please read these terms and conditions carefully before making any booking, as they contain important information about your rights and obligations.

• By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

• All bookings have to be made at least 4 hrs in advance for proper facilitation of the service. A successful booking alone does not qualify for a service confirmation. Each booking will be followed up with a confirmation call or SMS to your registered mobile number depending on availability of vehicles / drivers and proximity of reporting location.

• All our drivers are under obligation to the company not to solicit our customers directly or indirectly for any driver services. Also our customers are obligated not to employ any drivers of Car2Drive. on permanent or temporary basis without the consent of the company. The company reserves the right to cancel a confirmation made for a booking any time unilaterally owning to reasons beyond the company's control and purview. The company is not liable for any damages either material or otherwise that might have been caused to the customer in such occasions.

• The company is not liable for any damages caused due to accidents that might have occurred during the duty time of our drivers. The company follows a well laid down due diligence / vetting process for the recruitment of its drivers. However, customers can avail an option to insure their trips starting as low as Rs.50 per trip (Rs.100 per day for Outstation) on Car2Drive App or online booking for a maximum vehicle damage coverage of Rs.20000 with other associated medical coverage benefits (Policy T&C).

• Any cancellation of a booking by the customer has to be made 2 hours prior to the start of the booking. Otherwise a cancellation charge of Rs. 100/- for Driver hire &Rs. 200/- for Cab hire will be applicable.

• Rates quoted are only indicative and are not binding on the company.

• For car rentals, rates are inclusive of car with chauffeur, fuel, and insurance. Rates do not include parking, Toll, Interstate Taxes, Arrival Lounge Ticket Charges, etc. The same will be charged extra, on actuals.

• Also please visit the "Privacy Policy" page link at the bottom of the website that defines the company's usage policy of customer data.


We require the customer info and location data you share with us to understand your needs and provide you with a better service, and in particular for the following reasons:

• For fulfilment of the service requested and Internal record keeping.

• For easy navigation of our drivers to your location (using google maps API- refer: Google privacy policy)

• For improving our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address or mobile number which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online